Hanna Wijaya: Capability Brief

Capability Brief · 2026

Hanna
Wijaya

Operations & Systems Lead

Product thinking, operational depth.

65+
features shipped
97%
data accuracy
5,000+
users supported monthly
hannawijaya2525@gmail.com · linkedin.com/in/hanna-wijaya-505900213 01 / 07

About

Operations and Systems,
End to End

Hanna Wijaya
Current Role
Operations Admin Manager
Team Axis Pte Ltd, Singapore
Experience
2+ years progressive
Based
Batam · Singapore
Education
Bachelor of Arts, Psychology · Monash University Malaysia
GPA 3.75 · High Achiever Award

Hanna is an operations and systems specialist who owns processes end-to-end: from identifying the problem to shipping the fix and monitoring what changes. Over two years at Team Axis Pte Ltd in Singapore, she has grown from managing a content management system to leading the full operational product lifecycle across six functional domains simultaneously.

Her core value is the ability to work both sides of the operational and technical boundary. She identifies operational problems, understands their root causes, translates them into structured system requirements, coordinates with developers to implement solutions, and tracks their impact after release.

She is actively seeking Operations Analyst, Business Operations, or Product Operations roles in Singapore and the region, and is open for visa sponsorship and relocation.

02 / 07

Scope of Work

Six domains. One person.

01
Operations & Systems Ownership
Primary owner of Axis Connect App and the Content Management System, managing features, user access, data corrections, and system integrity.
02
Business Analysis & Product Coordination
Full development lifecycle: requirements gathering, logic flows, mock-ups, developer briefing, user acceptance testing, release approval, and post-launch monitoring.
03
Audit & Compliance Management
Coordinates 190 audit sessions per month. Monitors 100+ live operational sessions daily for compliance indicators.
04
Payment & Payroll Administration
End-to-end payment processing for 5,000+ coaches, facilitators, and auditors: reconciliation, Airwallex disbursement, and discrepancy investigation.
05
Data, Automation & Process Improvement
Excel and Google Sheets automation pipelines, operational dashboards, and AI-assisted workflows that replaced hours of manual work.
06
Documentation & Change Management
Standard operating procedures, user guides, tutorial videos, and in-app communication campaigns to drive adoption and ensure process consistency at scale.
03 / 07

Impact

The Numbers.

50% → 97%
Data accuracy: AI-assisted audit validation using OCR and response ID verification
1–2 weeks to 20 min
Audit review time: Excel automation replacing a fully manual monthly process
240+ min to 5 min
Payment file prep: advanced Excel automation for 5,000+ user disbursements
65+
Axis Connect enhancements shipped, end-to-end ownership from requirements to post-launch
190 per month
Audit sessions coordinated monthly across multiple programmes and auditor pools
9-metric
Daily Operations Dashboard authored and live in CMS, replaced manual daily reporting
04 / 07

Selected Work

Case study highlights.

Product Operations
App Enhancement Programme
Coordinated end-to-end delivery of 65+ Axis Connect enhancements, from requirements and logic flows through user acceptance testing, release approval, and post-launch monitoring.
65+
Features shipped to production
Data and Automation
Data Validation Redesign
Rebuilt an unreliable manual audit validation process using AI-assisted OCR and response ID verification, transforming data integrity across the organisation.
50% → 97%
Data accuracy achieved
Product Operations
Audit Findings Digitisation
Replaced a passive Google Forms process with a fully in-app findings module, cutting issue escalation time from over a week to within 48 hours.
7+ days to 48 hours
Issue escalation time
Process Improvement
Payment Process Automation
Designed and built the payment preparation system for 5,000+ coaches and facilitators, eliminating hours of manual calculation and reducing error rates.
4+ hours to 5 minutes
Disbursement file prep time
05 / 07

How I Work

The approach behind the output.

End-to-end ownership
I don't hand work off at the edges. From identifying the problem to shipping the fix and monitoring its impact, I own the full loop: requirements, implementation brief, UAT, release, and post-launch.
Systems thinking
I look for the process failure before the task failure. When something breaks or slows down, I trace it upstream, then build a solution that handles the root cause, not just the symptom.
Operations meets technology
I translate between operational reality and technical implementation. I write specs developers can build from, and I understand enough about systems to know when a workaround will create problems later.
Documentation as infrastructure
Every process I build gets documented: SOPs, logic flows, user guides, post-launch comms. If it only lives in my head, it doesn't scale. Good documentation is how I protect the work I've done.
06 / 07

Get in Touch

Let's connect.

Email
hannawijaya2525@gmail.com
LinkedIn
linkedin.com/in/hanna-wijaya-505900213
Location
Batam, Indonesia · Singapore

Open for visa sponsorship and relocation

Download CV View Full Portfolio
07 / 07